Guest Services Agent (24/7) – Call Center & Front Desk

Guru Hospitality; Fort Smith (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Guru Hospitality in Fort Smith, Arkansas is seeking a front desk guest services associate to deliver friendly, professional service to guests around the clock. The role emphasizes quick problem solving, multitasking, and a team-oriented approach in a busy hotel environment.

You will greet arrivals and departures, assist with airport transfers, manage calls, and communicate important information to guests and staff, ensuring a seamless guest experience at all hours.

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Detail-oriented

Organizational skills

Experience in similar role

Guest service

Team player

Multitasking

24-hour operation

Job description

Guru Hospitality in Fort Smith, Arkansas is seeking a front desk guest services associate to deliver friendly, professional service to guests around the clock. The role emphasizes quick problem solving, multitasking, and a team-oriented approach in a busy hotel environment.

You will greet arrivals and departures, assist with airport transfers, manage calls, and communicate important information to guests and staff, ensuring a seamless guest experience at all hours.