Guest Experience Lead - Front Desk & Concierge

Tandem Hospitality Group; Fort Smith (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

Tandem Hospitality Group is seeking a Front Desk Agent in Fort Smith, Arkansas. The role requires providing quality guest services, including registration and check-out, and ensuring effective communication with both guests and other departments.

The ideal candidate will have a high school diploma or equivalent and experience in the hospitality sector, showcasing strong customer service skills. The position also involves monitoring room availability and completing shift cash handling responsibilities.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to operate the Property Management System, capture email, and use the PBX system.

Responsibilities

• Consistently provide high level of customer service.
• Check in and out hotel guests in a confident, professional manner.
• Monitor room availability throughout the day.

Skills

Customer service

Communication

Problem solving

Property Management System

Education

High school diploma or equivalent

Job description

Tandem Hospitality Group is seeking a Front Desk Agent in Fort Smith, Arkansas. The role requires providing quality guest services, including registration and check-out, and ensuring effective communication with both guests and other departments.

The ideal candidate will have a high school diploma or equivalent and experience in the hospitality sector, showcasing strong customer service skills. The position also involves monitoring room availability and completing shift cash handling responsibilities.