Hotel Front Desk Lead & Guest Experience Coach

atriumhospitality; Albuquerque (NM); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage - medical, dental, and

Paid time off & vacation

Brand discounts and travel perks

DailyPay and wellness programs

Job summary

Atrium Hospitality is hiring for a full-time front desk role in Albuquerque, NM. You will oversee front desk operations, welcome guests, and ensure smooth check-ins/check-outs with warmth and efficiency.

Ideal candidates have customer service experience, hospitality or leadership background, and familiarity with hotel systems. Must be able to lift 50 lbs and stay on your feet; high school diploma or equivalent required.

Qualifications

• Customer service experience required or preferred.
• Hospitality or leadership experience is a plus.
• High school diploma or equivalent is required.
• Comfort with hotel systems and tech tools.
• Ability to lift up to 50 lbs and be on your feet.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership experience

Tech savvy

Physical stamina 50 lbs

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is hiring for a full-time front desk role in Albuquerque, NM. You will oversee front desk operations, welcome guests, and ensure smooth check-ins/check-outs with warmth and efficiency.

Ideal candidates have customer service experience, hospitality or leadership background, and familiarity with hotel systems. Must be able to lift 50 lbs and stay on your feet; high school diploma or equivalent required.