Guest Experience Front Desk Lead

Albuquerque Embassy Suites - Atrium Hospitality; Albuquerque (NM); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health insurance

Paid time off

Discount programs

DailyPay

Job summary

Albuquerque Embassy Suites - Atrium Hospitality in Albuquerque, NM is seeking a friendly Front Desk Agent to handle guest check-ins and check-outs with warmth and accuracy, and to serve as the go-to problem solver for guests and teammates. Requirements include customer service experience, hospitality or leadership preference, a high school diploma, and comfort using hotel systems.

You must be able to lift 50 lbs and stay on your feet, contributing to a welcoming, well-run lobby and positive

Qualifications

• Customer service experience and poise in guest interactions.
• Hospitality or leadership experience preferred.
• HS diploma or equivalent required.
• Tech-savvy sufficient to operate hotel systems confidently.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth, accuracy and charm.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Leadership experience

Tech proficiency

Communication skills

Physical stamina

Education

High school diploma or equivalent

Job description

Albuquerque Embassy Suites - Atrium Hospitality in Albuquerque, NM is seeking a friendly Front Desk Agent to handle guest check-ins and check-outs with warmth and accuracy, and to serve as the go-to problem solver for guests and teammates. Requirements include customer service experience, hospitality or leadership preference, a high school diploma, and comfort using hotel systems.

You must be able to lift 50 lbs and stay on your feet, contributing to a welcoming, well-run lobby and positive