Guest Experience Specialist — Front Desk

Caesars Entertainment; California (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

Caesars Entertainment seeks a Front Desk Guest Service Agent at Harrah’s/Caesars Republic Lake Tahoe to welcome guests, check them in/out, and answer inquiries, coordinating with Housekeeping and VIP Services to ensure a seamless stay.

You will greet guests, process registrations, handle billing, and assist in addressing guest needs while upholding the highest service standards and integrity.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months experience in a hotel front desk.
• Previous customer service experience required.
• Literate and fluent in English.
• Must be able to type at least 35 wpm.
• Strong knowledge of LMS.

Responsibilities

• Greet guests in a warm, personalized manner.
• Register guests and handle check-in/check-out procedures.
• Perform cashiering with accurate record keeping and billing.
• Provide information about events and amenities.
• Assist with on-the-job training for new hires.
• Maintain front desk area and professional appearance.

Skills

Customer service

Front desk

English fluency

Typing 35 wpm

Integrity

Education

High School Diploma or equivalent

Tools

LMS

Job description

Caesars Entertainment seeks a Front Desk Guest Service Agent at Harrah’s/Caesars Republic Lake Tahoe to welcome guests, check them in/out, and answer inquiries, coordinating with Housekeeping and VIP Services to ensure a seamless stay.

You will greet guests, process registrations, handle billing, and assist in addressing guest needs while upholding the highest service standards and integrity.