Hotel Front Desk Lead — Guest Experience

Guru Hospitality; Rockford (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations and guest services at our Rockford, IL hotel. You will lead the front desk team, ensure seamless check-ins/outs, manage reservations, and promote a welcoming, professional atmosphere.

The ideal candidate has supervisory hotel experience, strong leadership, and excellent communication. You will collaborate with housekeeping, F&B, and sales to optimize operations and revenue, while maintaining health

Qualifications

• Experience in supervising or managing hotel front desk operations.
• Strong leadership and team development abilities.
• Excellent problem-solving and decision-making skills.
• Outstanding communication skills, both written and spoken.
• Proficiency with Opera property management system and MS Office.

Responsibilities

• Oversee daily front desk operations including check-ins/check-outs, reservations, and room assignments.
• Address guest inquiries, resolve complaints, and ensure a seamless guest experience.
• Maintain a welcoming, professional front desk environment with high service standards.
• Communicate VIP details and guest requests to relevant departments for personalized service.
• Supervise, train, and mentor front desk staff; implement policies and procedures.
• Monitor cash handling, deposits, and financial transactions; assist with revenue initiatives.

Skills

Leadership

Customer Service

Team Management

Communication

Staff Training

Conflict Resolution

Tools

Opera PMS

Microsoft Office

Job description

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations and guest services at our Rockford, IL hotel. You will lead the front desk team, ensure seamless check-ins/outs, manage reservations, and promote a welcoming, professional atmosphere.

The ideal candidate has supervisory hotel experience, strong leadership, and excellent communication. You will collaborate with housekeeping, F&B, and sales to optimize operations and revenue, while maintaining health