Front Desk Operations Lead – Guest Experience

Guru Hospitality; Bowling Green (KY); On-site; USD 52,000 - 75,000; Full time

Job summary

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our hotel. You will manage check-ins/outs, reservations, and guest inquiries to ensure a seamless guest experience.

You will lead and train the front desk team, implement policies, coordinate with housekeeping, F&B, and sales, monitor cash handling, and drive revenue strategies while maintaining the highest service standards and compliance with health and safety regulations.

Qualifications

• Supervisory or management experience in a hotel or hospitality setting is required.
• Strong ability to lead, mentor, and develop a high-performing front desk team.
• Excellent decision-making and conflict resolution skills.
• Outstanding verbal and written communication skills for guest interactions and team collaboration.
• Proficiency in Microsoft Office and Opera property management systems.

Responsibilities

• Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
• Address inquiries, handle complaints, and resolve issues promptly to ensure seamless guest experiences.
• Maintain a welcoming and professional atmosphere at the front desk, promoting excellent customer service.
• Communicate important guest details (VIPs, special requests) to relevant departments for a personalized experience.
• Supervise, train, and mentor front desk staff; develop policies and best practices; schedule and evaluate performance.

Skills

Leadership

Communication

Problem-solving

Guest service

Tools

Opera PMS

Microsoft Office

Job description

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee front desk operations at our hotel. You will manage check-ins/outs, reservations, and guest inquiries to ensure a seamless guest experience.

You will lead and train the front desk team, implement policies, coordinate with housekeeping, F&B, and sales, monitor cash handling, and drive revenue strategies while maintaining the highest service standards and compliance with health and safety regulations.