Hotel Front Desk Manager

Holiday Inn Express Moline; Pleasant Valley Township (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Holiday Inn Express Moline is seeking an experienced Front Desk Manager to oversee all front office operations, including guest service and staff management. You will ensure a memorable experience for guests while maintaining high standards.

The ideal candidate has at least 2 years of supervisory experience, a high school diploma, and the ability to manage staff effectively. Flexibility to work varied hours is crucial.

Qualifications

• 2 years of previous supervisory/management experience in a hotel required.
• Ability to work a varied schedule, including nights, weekends, and holidays.
• Ability to successfully supervise, coach, and motivate up to 15 employees.

Responsibilities

• Manage all Front Office operations including guest service and registration.
• Interview, hire, evaluate, discipline, and train Front Desk personnel.
• Strive to attain high guest service standards and resolve complaints.
• Maintain and operate all equipment, including point-of-sale equipment.

Skills

Supervisory skills

Customer service

Proficient in Microsoft Office Suite

Time management

Education

High School diploma or GED

Advanced degree in hospitality-related field

Tools

Opera

GDS familiarity

Job description

We are currently seeking an experienced Front Desk Manager. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Desk Manager, you'll deliver this through managing all aspects of the front office (guest service and registration, room inventory and availability, guest service standards and initiatives, and product quality) while creating a warm atmosphere and making our guests feel at home.

Who We Are:

Frontier Hospitality Group has been locally owned since 1950 (75 years) and currently owns and operates 8 hotels in the Quad Cities and East Peoria across three fantastic brands. Our growth keeps climbing, and owning multiple properties gives us a unique advantage, offering opportunities for advancement and growth.

Essential Duties and Responsibilities:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Interview, hire, evaluate, discipline, terminate, and deliver recognition & reward to Front Desk personnel.
• Supervise and oversee the training and development of new GSA employees, teaching and enforcing all existing new policy and procedures. Responsible for staff scheduling/coverage and support. Supervise and delegate front desk responsibilities and provide follow‑up. Monitor front office communications, morale, and motivation.
• Strive to attain high guest service techniques and salesmanship by training all front desk staff in guest service and by responding quickly and courteously to all guest complaints. Reconcile travel agent commission, transfer AR charges, and complete month‑end processes for the front desk.
• Maintain and operate all equipment, hardware, software, and point‑of‑sale equipment. Oversee transfer of accounts to A/R and all forms of payments and discrepancies.

Qualifications and Requirements

• High School diploma or GED required; an advanced degree in hospitality‑related field preferred.
• 2 years of previous supervisory/management experience in a hotel required.
• Ability to work a varied schedule, including nights, weekends, and holidays.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Franchise systems, Opera, and GDS familiarity is a plus.
• Ability to successfully supervise, coach, and motivate up to 15 employees.

EOE/AA/Disabled/Veteran