Front Desk Team Leader - Guest Experience

Guru Hospitality; Fort Wayne (IN); On-site; USD 42,000 - 59,000; Full time

Job summary

Guru Hospitality in Fort Wayne, IN, is seeking a highly organized Front Desk Manager to oversee front desk operations, ensure seamless guest experiences, and maintain high service standards. This role requires strong leadership, hospitality passion, and the ability to handle inquiries and operational challenges with efficiency and professionalism.

You will supervise the front desk team, manage reservations, coordinate with housekeeping and sales, and implement policies to maximize occupancy and

Qualifications

• Supervisory or management experience in a hotel or hospitality setting.
• Strong leadership and staff development能力 (ability to mentor and coach).
• Excellent decision-making and conflict resolution skills.
• Outstanding verbal and written communication for guest interactions and team collaboration.
• Proficiency in Microsoft Office and Opera property management systems.
• Physical ability to stand, bend, lift up to 50 pounds, and move around the facility.
• Schedule flexibility: mornings, evenings, weekends, holidays; overnight shift coverage may be required.
• Valid driver’s license required.

Responsibilities

• Oversee daily front desk operations: check-ins/outs, room assignments, reservations.
• Address guest inquiries, handle complaints, and resolve issues promptly.
• Maintain a welcoming, professional front desk atmosphere and high service standards.
• Communicate VIPs and special requests to relevant departments for personalized service.
• Supervise, train, and mentor front desk staff; develop policies and best practices.
• Schedule and assign work to ensure optimal coverage and efficiency.
• Collaborate with housekeeping, F&B, and sales to ensure smooth operations and revenue management.
• Monitor cash handling, credit card processing, and deposits; ensure compliance with health, safety, and service regulations.

Skills

Team leadership

Guest services

Communication

Problem solving

Cash handling

Tools

Opera PMS

Microsoft Office

Job description

Guru Hospitality in Fort Wayne, IN, is seeking a highly organized Front Desk Manager to oversee front desk operations, ensure seamless guest experiences, and maintain high service standards. This role requires strong leadership, hospitality passion, and the ability to handle inquiries and operational challenges with efficiency and professionalism.

You will supervise the front desk team, manage reservations, coordinate with housekeeping and sales, and implement policies to maximize occupancy and