Hotel Front Desk Guest Services Specialist

Churchill-Downs-Inc; Vicksburg (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Magnolia Hill LLC in Vicksburg, MS is seeking a Front Desk Clerk to warmly register guests, issue keys, manage reservations, and assist during check-in and check-out. You’ll use the CMP system to gather guest details and coordinate with housekeeping for smooth service.

Ideal candidates have a high school diploma, money handling experience, and strong math and communication skills. Join a team recognized for hospitality at Riverwalk Casino.

Qualifications

• High school diploma or equivalent.
• Experience in money handling, customer service or prior front desk experience preferred.
• Ability to read, analyze, and interpret common documentation.
• Excellent math and communication skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guest identification and determine payment method.
• Issue room keys and coordinate with bellhops.
• Maintain records of room availability and guest accounts.
• Compute bills and collect payments.
• Make and confirm reservations and handle inquiries about services.
• Coordinate with housekeeping and maintenance when issues arise.

Skills

Reading & analysis

Customer service

Communication skills

Problem solving

Multitasking

Math skills

Education

High school diploma or equivalent

Job description

Magnolia Hill LLC in Vicksburg, MS is seeking a Front Desk Clerk to warmly register guests, issue keys, manage reservations, and assist during check-in and check-out. You’ll use the CMP system to gather guest details and coordinate with housekeeping for smooth service.

Ideal candidates have a high school diploma, money handling experience, and strong math and communication skills. Join a team recognized for hospitality at Riverwalk Casino.