Hotel Front Desk Clerk

Churchill Downs; Vicksburg (MS); On-site; USD 26,000 - 32,000; Full time

Job summary

Churchill Downs Incorporated in Vicksburg, MS is seeking a front desk associate to register and check in hotel guests, issue keys, and handle guest communications. You will use the CMP system to assist guests at check-in and check-out, and balance cash accounts.

Candidates should have a high school diploma with money handling or guest service experience; strong math and communication skills are essential. This role requires attention to detail and a friendly, professional demeanor to ensure a

Qualifications

• High school diploma or equivalent. Experience in money handling, customer service or prior front desk experience preferred.
• Excellent math and communication skills
• Ability to read, analyze, and interpret common documentation
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner

Responsibilities

• Greeting, registering, and assigning rooms to hotel guests
• Verifying guest identification and establishing how the guest will pay for their accommodations
• Issuing room keys and relay instructions to bellhops
• Keeping records of room availability and guests’ accounts on computer
• Computing bills and collecting payments in Visual One
• Making and confirming reservations
• Answering PBX calls and routing calls to proper extensions
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacting housekeeping or maintenance staff when guests report problems
• Performing simple bookkeeping activities, such as balancing cash accounts
• Recording guest comments or complaints, referring guest to supervisor if needed
• Assisting guest as needed with purchases at the Gift Shop
• Keeping Gift Shop stocked with merchandise as needed
• Performing other duties as assigned

Skills

Reading skills

Customer service

Math skills

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You’ll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team’s success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!

JOB SUMMARY

Position Summary

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations. Using the player CMP system to assist the hotel guests at check-in and check-out.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include, but are not limited to:

• Greeting, registering, and assigning rooms to hotel guests
• Verifying guest identification and establishing how the guest will pay for their accommodations
• Issuing room keys and relay instructions to bellhops
• Keeping records of room availability and guests’ accounts on computer
• Computing bills and collecting payments in Visual One
• Making and confirming reservations
• Answering PBX calls and routing calls to proper extensions
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacting housekeeping or maintenance staff when guests report problems
• Performing simple bookkeeping activities, such as balancing cash accounts
• Recording guest comments or complaints, referring guest to supervisor if needed
• Assisting guest as needed with purchases at the Gift Shop
• Keeping Gift Shop stocked with merchandise as needed
• Performing other duties as assigned

REQUIRED SKILLS AND ABILITIES

Skills and Knowledge

• Ability to read, analyze, and interpret common documentation
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several variables
• Excellent math and communication skills

EDUCATION AND EXPERIENCE

High school diploma or equivalent. Experience in money handling, customer service or prior front desk experience preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, bend and reach with arms and hands, kneel, and have the ability to lift at least 25 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Jackson Mississippi