Hotel Front Desk Guest Services Specialist

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation seeks a courteous front desk associate to ensure smooth check-in/check-out at The Orleans Hotel & Casino. You will handle room billing, assist guests with hotel information, and coordinate with hosts to enhance guest satisfaction.

Responsibilities include selling rooms, resolving inquiries, data entry, and maintaining accurate cash handling. Flexible shifts and standing for long periods are required.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Must be able to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Ability to communicate with guests and staff in English.
• Must be able to stand for long periods of time.
• Detail oriented and able to multitask.
• Money handling experience and ability to operate electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Must be able to work flexible shifts.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms using excellent customer service skills and yield management.
• Resolve guest inquiries regarding hotel services and events.
• Complete registration forms and input data.
• Retrieve and distribute room keys; balance transactions at shift end.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Operate manual procedures in case of computer failure.

Skills

Customer service

Multitasking

Typing 45 WPM

Money handling

English communication

Detail oriented

Cash handling

Office equipment use

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation seeks a courteous front desk associate to ensure smooth check-in/check-out at The Orleans Hotel & Casino. You will handle room billing, assist guests with hotel information, and coordinate with hosts to enhance guest satisfaction.

Responsibilities include selling rooms, resolving inquiries, data entry, and maintaining accurate cash handling. Flexible shifts and standing for long periods are required.