Guest Experience Specialist – Front Desk

Boyd Gaming; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation is seeking a friendly front desk associate in Las Vegas to deliver prompt check-in/check-out and provide guests with hotel information and event details.

You will handle room sales with strong customer service, resolve inquiries, and manage registrations, keys, and bills while coordinating with Executive Hosts and running essential reports. Normal duties include balancing daily transactions and handling manual procedures if needed.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months front desk experience.
• Ability to communicate with guests and staff in English.
• Typing speed of 45 WPM; 10-key experience a plus.
• Must be able to obtain/maintain any necessary certifications and/or licenses per gaming regulations.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Skills

Customer service

Multitasking

Attention to detail

Money handling

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation is seeking a friendly front desk associate in Las Vegas to deliver prompt check-in/check-out and provide guests with hotel information and event details.

You will handle room sales with strong customer service, resolve inquiries, and manage registrations, keys, and bills while coordinating with Executive Hosts and running essential reports. Normal duties include balancing daily transactions and handling manual procedures if needed.