Hotel Front Desk Clerk II: Guest Services & Billing

Boyd Gaming; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation seeks a front desk team member to welcome guests, manage check-ins/outs, and provide information on hotel services and events. You will process registrations, handle payments, and coordinate with host teams to ensure smooth stays.

The role emphasizes accuracy in billing, proficiency with hotel systems, and the ability to balance transactions at shift end. Strong English communication and customer service mindset are essential for success at Boyd Gaming properties.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to communicate with guests and staff in English.
• Must be able to stand for long periods and multitask.
• Money handling experience and ability to audit accounts.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and events.
• Sell rooms utilizing excellent customer service and yield management.
• Resolve customer complaints and answer guest inquiries.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payments.
• Balance all transactions at the end of shift (audit out).
• Operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Other duties as assigned by management.

Skills

Customer service

Cash handling

Typing speed 45 WPM

English communication

Multitasking

Attention to detail

Audit accounts

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso systems

Job description

Boyd Gaming Corporation seeks a front desk team member to welcome guests, manage check-ins/outs, and provide information on hotel services and events. You will process registrations, handle payments, and coordinate with host teams to ensure smooth stays.

The role emphasizes accuracy in billing, proficiency with hotel systems, and the ability to balance transactions at shift end. Strong English communication and customer service mindset are essential for success at Boyd Gaming properties.