Guest Experience Front Desk Associate

Boyd Gaming; Las Vegas (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation is seeking a friendly front desk associate to manage check-in/check-out, guest inquiries, and room accounting at our Las Vegas property. You will balance transactions, issue keys, and assist with guest services using hotel systems.

Required are a high school diploma, 6 months front desk experience, and proficiency with typing and 10-key. Fluency in English and ability to work flexible shifts are necessary.

Qualifications

• High school diploma or equivalent.
• 6 months front desk experience or similar.
• Typing speed of 45 WPM; 10-key experience a plus.
• Ability to communicate in English and use hotel systems.

Responsibilities

• Assist guests with check-in/check-out and provide hotel information.
• Sell rooms and manage guest accounts; balance transactions at shift end.
• Resolve guest inquiries and complaints in a professional manner.
• Operate LMS/CMS/Hot Sauce/Espresso systems and print bills.

Skills

Front desk

Customer service

Cash handling

Typing 45 WPM

Education

High school diploma

Tools

LMS

CMS

Hot Sauce

Espresso

Job description

Boyd Gaming Corporation is seeking a friendly front desk associate to manage check-in/check-out, guest inquiries, and room accounting at our Las Vegas property. You will balance transactions, issue keys, and assist with guest services using hotel systems.

Required are a high school diploma, 6 months front desk experience, and proficiency with typing and 10-key. Fluency in English and ability to work flexible shifts are necessary.