Hotel Front Desk & Guest Services Specialist

Janko Hospitality, LLC; Evanston (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401K with matching

Paid time off from Day 1

Hotel discounts

Competitive compensation

Job summary

Janko Hospitality, LLC seeks a Guest Services Representative for Hyatt House Evanston. The role handles front desk operations to ensure guest satisfaction and smooth hotel operations. Expect world-class service, check-ins/outs, inquiries, reservations, and promoting hotel services.

Qualifications include a high school diploma or equivalent, prior customer service or hotel experience, and strong communication and organizational skills. Competitive benefits are offered.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Previous customer service or hotel experience required; Hyatt experience is helpful.
• Friendly, communicative, and organized with strong prioritization.

Responsibilities

• Greet and assist guests during check-in to ensure satisfaction with rooms.
• Handle guest check-outs, ensure accurate billing and resolve issues.
• Manage cash transactions and maintain accurate records.
• Answer inquiries, take reservations, and promote hotel services.
• Address guest concerns promptly and courteously, in person and by phone.
• Operate telephone systems and schedule wake-up calls as needed.
• Complete shift checklists with accuracy; process mail and faxes promptly.
• Maintain front desk log and inform shifts of issues.

Skills

Friendly demeanor

Communication skills

Customer service

Organizational skills

Education

High school diploma

Tools

Windows-based software

Job description

Janko Hospitality, LLC seeks a Guest Services Representative for Hyatt House Evanston. The role handles front desk operations to ensure guest satisfaction and smooth hotel operations. Expect world-class service, check-ins/outs, inquiries, reservations, and promoting hotel services.

Qualifications include a high school diploma or equivalent, prior customer service or hotel experience, and strong communication and organizational skills. Competitive benefits are offered.