Guest Services Specialist – Front Desk & Guest Experience

Janko Hospitality; Evanston (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits with 401K

Growth opportunities

Hotel discounts worldwide

Job summary

Janko Hospitality seeks a Guest Services Representative for Hyatt House Evanston to deliver world‑class front desk service. You will greet guests, process check-ins/outs, handle inquiries, and promote hotel services to drive occupancy.

The role requires a friendly, communicative attitude and experience in customer service or hospitality, with basic computer skills. This is a full‑time position at the Evanston property.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Previous customer service or hotel experience preferred.
• Friendly demeanor and strong communication skills required.
• Experience with Windows-based software is a plus.

Responsibilities

• Greet guests at check-in and assist with room assignments.
• Handle check-outs and ensure accurate billing; resolve issues promptly.
• Operate front desk and telephone systems; manage guest inquiries.
• Promote hotel services to help achieve higher occupancy.

Skills

Friendly demeanor

Excellent communication

Customer service

Education

High School Diploma

GED

Tools

Windows-based software

Job description

Janko Hospitality seeks a Guest Services Representative for Hyatt House Evanston to deliver world‑class front desk service. You will greet guests, process check-ins/outs, handle inquiries, and promote hotel services to drive occupancy.

The role requires a friendly, communicative attitude and experience in customer service or hospitality, with basic computer skills. This is a full‑time position at the Evanston property.