Hotel Front Desk & Guest Services Specialist

ARK; Cheyenne (WY); Vor Ort; USD 22.000 - 25.000; Vollzeit

Zusammenfassung

ARK is seeking a friendly and service-oriented hotel front desk agent to join our guest services team in Cheyenne, WY. You will welcome guests, manage accounts, answer inquiries, and handle requests to ensure an excellent guest experience.

Responsibilities include greeting guests, checking in/out, coordinating with housekeeping, taking bookings, and resolving guest concerns with a positive, professional demeanor. Strong communication and multitasking are key.

Qualifikationen

• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations

Aufgaben

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Kenntnisse

Customer service

Communication

Time management

Interpersonal skills

Problem solving

Phone handling

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Jobbeschreibung

ARK is seeking a friendly and service-oriented hotel front desk agent to join our guest services team in Cheyenne, WY. You will welcome guests, manage accounts, answer inquiries, and handle requests to ensure an excellent guest experience.

Responsibilities include greeting guests, checking in/out, coordinating with housekeeping, taking bookings, and resolving guest concerns with a positive, professional demeanor. Strong communication and multitasking are key.