Front Desk Concierge — Guest Experience

Hotel Austin; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

1 Hotels in Austin is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, and respond to inquiries with warmth and professionalism. This role requires attention to detail, a friendly demeanor, and the ability to work in a fast-paced hospitality environment.

You will use HotSOS to log requests, coordinate with team members, uphold hotel policies, and deliver good-natured service. We value teamwork, flexibility, and a polished appearance as part of delivering

Qualifications

• Organized and able to multitask in a fast-paced environment.
• Strong guest service mindset and verbal communication skills.
• Ability to follow safety procedures and policies.

Responsibilities

• Greet guests by name and manage check-in/check-out efficiently.
• Answer questions and provide local information with courtesy.
• Follow cash handling procedures and uphold safety policies.
• Input real-time requests via HotSOS and escalate as needed.
• Maintain professional appearance and deliver consistent guest service.

Skills

Multitasking

Guest service

Communication skills

Problem solving

Teamwork

Flexibility

Professional appearance

Tech proficiency

Tools

HotSOS

Computers/iPads

Job description

1 Hotels in Austin is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, and respond to inquiries with warmth and professionalism. This role requires attention to detail, a friendly demeanor, and the ability to work in a fast-paced hospitality environment.

You will use HotSOS to log requests, coordinate with team members, uphold hotel policies, and deliver good-natured service. We value teamwork, flexibility, and a polished appearance as part of delivering