Hotel Front Desk & Guest Services Agent

Paycor Hospitality LLC; Schaumburg (IL); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

A leading hospitality company in Schaumburg is looking for a Front Desk Agent to ensure guest satisfaction through excellent customer service. In this full-time role, you will check guests in and out, manage payments, and resolve inquiries, all while maintaining a welcoming atmosphere. Candidates should have a high school diploma, strong communication and organizational skills, and preferably prior hotel experience. Benefits include health insurance and a 401(k) plan.

Qualifications

• High School Diploma or GED is required.
• Previous front desk experience is highly preferred, showcasing customer service expertise.
• Must be able to stand for extended periods and work holidays and weekends.

Responsibilities

• Check guests into and out of the hotel with accuracy and courtesy.
• Handle all payment transactions diligently and verify monetary transactions.
• Provide assistance to guests and resolve escalated issues professionally.

Skills

Customer service expertise

Organizational skills

Communication skills

Basic math skills

Ability to work collaboratively

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading hospitality company in Schaumburg is looking for a Front Desk Agent to ensure guest satisfaction through excellent customer service. In this full-time role, you will check guests in and out, manage payments, and resolve inquiries, all while maintaining a welcoming atmosphere. Candidates should have a high school diploma, strong communication and organizational skills, and preferably prior hotel experience. Benefits include health insurance and a 401(k) plan.