Guest Experience Agent — Front Desk (Upscale Hotel)

Blue Sky Hospitality Solutions; Schaumburg (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company match

Free room nights and discounted rates

Paid Time Off

Job summary

A leading hotel in Schaumburg is seeking a Front Desk Agent to enhance guest satisfaction. The role involves managing check-ins and check-outs, handling guest inquiries with professionalism, and maintaining accurate records. Candidates should have a high school diploma and ideally six months of experience in hospitality. The position offers benefits like medical coverage, discounted room rates, and a 401K plan. Join us in delivering exceptional service to our guests.

Qualifications

• Customer service experience in the hospitality or service industry.
• Ability to handle guest concerns and maintain a positive environment.
• Familiarity with accounting and billing procedures.

Responsibilities

• Check in and out all hotel guests in a professional manner.
• Assist in special project implementation.
• Respond to guest comments and concerns immediately.
• Maintain an accurate log of guest calls for assistance or complaints.

Skills

Customer service skills

Communication

Technical proficiency

Education

High School diploma or GED

College Degree preferred

Tools

Property Management System

Job description

A leading hotel in Schaumburg is seeking a Front Desk Agent to enhance guest satisfaction. The role involves managing check-ins and check-outs, handling guest inquiries with professionalism, and maintaining accurate records. Candidates should have a high school diploma and ideally six months of experience in hospitality. The position offers benefits like medical coverage, discounted room rates, and a 401K plan. Join us in delivering exceptional service to our guests.