Hotel Room Attendant - Holiday Inn Express & Suites Salisbury, NC

Holiday Inn Express & Suites Salisbury NC; Salisbury (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid Instantly

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Job summary

Holiday Inn Express & Suites Salisbury NC is hiring a Room Attendant to clean and prepare guest rooms to brand standards. You will manage linens, supplies, and maintain privacy while delivering courteous service.

The role requires reliability, punctuality, and the ability to stand for long periods, with a team-oriented approach to keeping public areas tidy and guest-ready.

Qualifications

• 1+ years of experience in a branded, quality hotel preferred.
• High School diploma or equivalent of same.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and punctuality.

Responsibilities

• Daily cleaning of guest rooms and returning rooms to ready status as needed.
• Maintain and organize housekeeping cart and supplies.
• Report discrepancies to Housekeeping Supervisor.
• Assist with guest requests in a courteous and professional manner.
• Ensure guest privacy and confidentiality during service.

Skills

Hotel experience

Professionalism

Punctuality

Education

High School diploma

Job description

Room Attendant

Principle Responsibilities & Position Purpose:

To maximize guest satisfaction by providing neat and clean guests rooms in accordance with standards of the hotel. Responsible for the usage and organization of supplies. Understands and implements the Pledge (Mission), Values and culture at all time

Pre-Requisites (Requirements):

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent of same
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures
• Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills:

• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities:

• Multi task, detail oriented, remain service centric
• Must be able to work alone.
• Comply to all standards.
• Communicate with guests and co-workers in a friendly and helpful professional manner.
• Work as a team member

Essential Functions:

1. Daily clean and return vacant dirty rooms to a vacant ready status and return occupied dirty rooms to an occupied clean status.
2. Maintain a clean and orderly housekeeping cart.
3. Report any discrepancies to the Housekeeping Department Supervisor.
4. Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling
5. Insures quality and quantity of the contents of the linen closet by organizing and cleaning it
6. Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner
7. Insures safety and maximum security
8. Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. associate lounge and locker room, public areas, stairwells, and back of the house area).
9. Respond to guest requests and inquiries immediately.
10. Have a thorough knowledge of emergency procedures.
11. Other duties as assigned, of which the associate is capable of performing.

Benefits

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

Volunteer Benefits

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

Property Specific Incentives

• Gift Cards
• Employee Lunches

Holiday Inn Express & Suites Salisbury NC