Guest Experience Agent - Dallas Front Desk

Stonebridge Hospitality Associates; Dallas (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates in Dallas, TX seeks a Guest Service Agent to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service at the front desk.

The role requires strong customer service and communication skills, cash handling, and proficiency with property management systems and standard office software.

Flexibility for evenings, weekends, and holidays is expected, with a full-time schedule and a compensation package including benefits.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and balance cash transactions.
• Balance ledgers and post charges to guest accounts.
• Transmit and receive guest messages via phone or switchboard.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations and provide local information.

Skills

Customer service

Communication

Cash handling

Basic bookkeeping

Problem solving

Attention to detail

Work independently

Tools

Property Management System

Word

Excel

Job description

Stonebridge Hospitality Associates in Dallas, TX seeks a Guest Service Agent to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service at the front desk.

The role requires strong customer service and communication skills, cash handling, and proficiency with property management systems and standard office software.

Flexibility for evenings, weekends, and holidays is expected, with a full-time schedule and a compensation package including benefits.