Guest Service Representative

Med-Inn-Hotel; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Med-Inn-Hotel in Ann Arbor is seeking a Guest Service Representative to be the face of our hotel, greeting guests and managing front desk operations with a focus on exceptional service. The successful candidate will handle check-ins/outs, answer calls, and maintain accurate records while ensuring health and quality standards.

Proficiency in English is required; additional languages are a plus. We value a friendly, professional demeanor and the ability to build rapport with guests in a fast-paced

Qualifications

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of additional languages is a plus.
• Ability to handle stressful, emotionally charged customer service situations.
• Genuine care for customers and employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate guest needs and build rapport.
• Respond to guest concerns and escalate to management when needed.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

Front desk operations

Communication

Stress management

Education

High School Diploma/GED

Job description

Benefits:

• 401(k)
• Paid time off

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment