Guest Service Representative

FourPoint People; Brentwood (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Competitive Compensation

Flexible Scheduling

Job summary

FourPoint People is seeking a customer-focused Guest Service Representative for our hotel in Brentwood, Tennessee. The role involves assisting customers with check-in and out, handling front desk operations, and ensuring a welcoming atmosphere. The ideal candidate will excel in building rapport with guests and ensuring exceptional customer service.

If you have a passion for hospitality, we want to connect with you!

Qualifications

• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma/GED

Job description

Benefits:

• Career Advancement Opportunities
• Competitive Compensation
• Flexible Scheduling

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment