Hotel Front Desk Representative

Tru by Hilton York; York (York County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Competitive salary

Flexible Schedule

Great work-life balance

Ongoing training

Employee Discount

Job summary

Tru by Hilton York is seeking a friendly Front Desk Representative to greet guests, handle reservations, answer calls, and collect payment information. The role requires a cheerful attitude, strong communication, and computer proficiency to multitask in a fast-paced hotel lobby.

You will maintain a welcoming environment, support guests with requests, and coordinate with team members to ensure smooth check-in and check-out experiences.

Qualifications

• Two or more years of experience as a receptionist or similar role is preferred.
• Excellent communication skills with a commitment to customer service.
• Strong work ethic and positive attitude.
• Familiar with computers and scheduling software.
• Excellent multi-tasking skills.

Responsibilities

• Greet all guests as they arrive and provide an excellent customer experience
• Answer phone calls
• Assist guests with any guest request.
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services

Skills

Receptionist experience

Customer service

Communication skills

Multi-tasking

Computer proficiency

Scheduling software

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive salary
• Flexible Schedule
• Great work-life balance
• Paid time off
• Ongoing training
• Employee Discount

Job Summary

We are seeking a friendly and service-oriented Front Desk Representative to join the team at our Hotel. As a Front Desk Representative, you will be the first point of contact for our guests. You will greet all guests as they arrive, book reservations, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Responsibilities

• Greet all guests as they arrive and provide an excellent customer experience
• Answer phone calls
• Assist guests with any guest request.
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services

Qualifications

• Two or more years of experience as a receptionist or similar role is preferred
• Excellent communication skills with a commitment to customer service
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software
• Excellent multi-tasking skills