Guest Service Representative

Arihant Inc; Spartanburg (SC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Career Advancement Opportunities

Benefits/Perks

Job summary

Arihant Inc in Spartanburg, South Carolina is seeking a Guest Service Representative to deliver exceptional customer service. You will manage front desk operations, assist guests with registration, and resolve concerns effectively.

The ideal candidate is a people person, skilled in creating a positive atmosphere at the hotel. A High School Diploma/GED is required, along with a genuine care for customers. Join us for career advancement opportunities!

Qualifications

• High School Diploma/GED required.
• Knowledge of front desk operations and procedures.
• Ability to handle customer service problems tactfully.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer service

Tact and understanding

English proficiency

Ability to work in a fast-paced environment

Education

High School Diploma/GED

Job description

Benefits:

• Employee discounts
• Benefits/Perks
• Career Advancement Opportunities

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment.