Hotel Front Desk: Guest Experience Specialist

Staybridge-Suites-Sioux-City-Southeast; Sioux City (IA); On-site; USD 26,000 - 38,000; Full time

Job summary

Staybridge-Suites-Sioux-City-Southeast is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and manage reservations with a focus on outstanding service. You will inform guests about rates, amenities, and transportation options while maintaining accurate records and promoting hotel services.

The role involves 7:00am–3:00pm and 3:00pm–11:00pm shifts (approx. 32 hours/week). Prior hospitality experience is preferred and a friendly, organized approach is essential.

Qualifications

• Experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Understanding of how travel planning websites operate (Booking, TripAdvisor).
• Customer service oriented with a positive mindset.
• Strong verbal and written communication, with good organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and dates).
• Welcome guests and assign rooms.
• Provide information about hotel, available rooms, rates and amenities.
• Respond to guest complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are ready.
• Arrange services for VIPs and event attendees, such as wedding guests.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Work experience as a Hotel Front Desk

Understanding of travel planning sites

Customer service attitude

Excellent communication and organizing

Tools

HotelKey

Job description

Staybridge-Suites-Sioux-City-Southeast is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and manage reservations with a focus on outstanding service. You will inform guests about rates, amenities, and transportation options while maintaining accurate records and promoting hotel services.

The role involves 7:00am–3:00pm and 3:00pm–11:00pm shifts (approx. 32 hours/week). Prior hospitality experience is preferred and a friendly, organized approach is essential.