Hotel Front Desk: Guest Experience Champion

Des Moines Embassy Suites - Atrium Hospitality; Des Moines (IA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k) plan matching

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Des Moines Embassy Suites is seeking a friendly Front Desk Agent to welcome guests and manage check-ins and check-outs with warmth and efficiency. You will assist guests, answer questions, and support the front desk team with daily tasks to keep the lobby inviting and guest-ready.

Experience in hospitality or leadership is preferred, and a high school diploma is required. Training will ensure you succeed in a fast-paced environment and provide excellent service to all guests.

Qualifications

• Customer service experience and hospitality mindset required.
• Ability to communicate clearly and professionally with guests.
• Comfortable using hotel software and front desk technology.

Responsibilities

• Oversee front desk operations and resolve guest issues.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train front desk team members and maintain lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Communication

Tech savvy

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Des Moines Embassy Suites is seeking a friendly Front Desk Agent to welcome guests and manage check-ins and check-outs with warmth and efficiency. You will assist guests, answer questions, and support the front desk team with daily tasks to keep the lobby inviting and guest-ready.

Experience in hospitality or leadership is preferred, and a high school diploma is required. Training will ensure you succeed in a fast-paced environment and provide excellent service to all guests.