Guest Experience Specialist – Front Desk (Full-Time)

emergemarket.com; Rapid City (SD); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Growth opportunities

EOE M/F/Vet/Disability

Job summary

MainStay Suites Rapid City is seeking a friendly Front Desk Agent to help create memorable guest experiences. This full-time, on-site role requires a flexible schedule, including weekends and holidays.

You’ll welcome guests, handle check-ins and payments, answer questions, and promote hotel amenities while maintaining a clean lobby. Prior hospitality experience is a plus but not required, and E-Verify is noted.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail with a positive attitude.
• Basic computer and math skills.
• Hospitality or customer service experience is a plus, but not required.

Responsibilities

• Welcome and assist guests with a friendly, professional attitude.
• Process check-ins, check-outs, reservations, and guest requests.
• Answer phones and provide information about hotel services and local attractions.
• Accurately handle guest accounts, payments, and hotel transactions.
• Promote hotel amenities and services to maximize guest satisfaction.
• Maintain a clean and welcoming front desk and lobby area.
• Assist with laundry, light property maintenance, and snow removal as needed.
• Follow hotel safety, security, and cash-handling procedures.
• Serve as Manager on Duty when management is unavailable.

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic computer skills

Math skills

Job description

MainStay Suites Rapid City is seeking a friendly Front Desk Agent to help create memorable guest experiences. This full-time, on-site role requires a flexible schedule, including weekends and holidays.

You’ll welcome guests, handle check-ins and payments, answer questions, and promote hotel amenities while maintaining a clean lobby. Prior hospitality experience is a plus but not required, and E-Verify is noted.