Front Desk Guest Experience Specialist

Evolving Solution Services; Sioux City (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Front Desk Agent position at Evolving Solution Services is a full-time clerical role based in Sioux City, IA. You will welcome guests, manage check-ins/outs, and handle reservations while delivering information on local attractions and hotel services.

Applicants should excel in customer service, multitasking, and cash handling. Proficiency with reservation systems and hotel software is preferred. On-site shifts may include evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Experience in customer service, hospitality, or front desk roles preferred.
• Proficiency in using reservation systems and hotel software.
• Strong communication skills, both verbal and written.

Responsibilities

• Greet guests, assist with check-in/check-out, and issue room keys.
• Manage room reservations via phone, online, or in person.
• Provide information on hotel amenities and local attractions.
• Assign rooms based on guest preferences and availability.
• Handle guest payments, billing, and receipts with accuracy.
• Maintain secure control of room keys and support safety procedures.
• Assist guests with luggage and provide concierge services as needed.
• Keep front desk organized with clerical tasks and communications.

Skills

Customer service

Multitasking

Cash handling

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Reservation systems

Hotel software

Job description

The Front Desk Agent position at Evolving Solution Services is a full-time clerical role based in Sioux City, IA. You will welcome guests, manage check-ins/outs, and handle reservations while delivering information on local attractions and hotel services.

Applicants should excel in customer service, multitasking, and cash handling. Proficiency with reservation systems and hotel software is preferred. On-site shifts may include evenings, weekends, and holidays.