Weekend Front Desk Agent

Kelly Inns Ltd; West Des Moines (IA); On-site; USD 22,041 - 23,419; Part time

Job summary

Staybridge Suites West Des Moines is seeking a dependable Front Desk Agent for weekend morning guest service. This part-time role handles check-ins/outs, phones, reservations, and guest inquiries with a courteous mindset. Shifts are Saturday 7:00 AM-3:00 PM and Sunday 7:00 AM-3:00 PM, with potential for an extra weekday shift.

Training provided; prior hotel experience is helpful but not required. Excellent communication, reliability, and the ability to work independently after training are

Qualifications

• Customer-service mindset with reliable, punctual performance.
• Able to handle multiple priorities with composure and professionalism.
• Clear communication with guests and team, both in person and over the phone.

Responsibilities

• Welcome guests and provide friendly, professional service.
• Check-ins and checkouts, handling reservations and guest payments.
• Answer phones and assist with questions and hotel information.

Skills

Customer service

Punctuality

Multitasking

Communication

Computer literacy

Tools

Hotel software

Job description

Saturday & Sunday, 7:00 AM-3:00 PM

Staybridge Suites West Des Moines

Part-Time | Approximately 16-24 Hours per Week

Pay: $16.00-$17.00 per Hour | Immediate Opening

Are you someone people can count on to stay calm, solve problems, and make others feel welcome?

Staybridge Suites West Des Moines is looking for a dependable and professional Front Desk Agent to manage our weekend morning guest experience. This is an important guest-facing position for someone who takes pride in providing excellent service, communicates confidently, and can be trusted to handle responsibilities independently after training.

Hotel experience is helpful, but it is not required. We are willing to train the right person who brings strong customer-service skills, reliability, good judgment, and a positive attitude.

Schedule

The Following Shifts Are Required

• Saturday: 7:00 AM-3:00 PM
• Sunday: 7:00 AM-3:00 PM

One additional weekday shift from 3:00 PM-11:00 PM may become available. The weekend shifts are the core schedule, and any additional shift would be discussed before being added.

Applicants must be able to consistently work both Saturday and Sunday shifts and arrive ready to begin work by 7:00 AM.

What You'll Do

• Welcome guests and provide friendly, professional service
• Complete guest check-ins and checkouts accurately
• Answer phones and assist with questions, requests, and hotel information
• Create, modify, and review reservations
• Process payments and help maintain accurate guest billing
• Respond to guest concerns calmly and work toward an appropriate solution
• Communicate important information to housekeeping, maintenance, management, and the next front desk shift
• Complete assigned shift responsibilities and hotel checklists
• Keep the front desk and lobby clean, organized, and welcoming
• Work independently while recognizing when management assistance is needed

What We're Looking For

• Consistently dependable and punctual
• Friendly, composed, and professional with guests
• Comfortable handling several priorities at once
• Detail-oriented when working with reservations and payments
• Able to communicate clearly in person, over the phone, and in writing
• Comfortable using computers and learning new hotel systems
• Willing to take ownership of problems instead of passing them along
• Able to follow procedures while using good judgment
• Available every Saturday and Sunday from 7:00 AM-3:00 PM

Previous hotel, front desk, retail, restaurant, or customer-service experience is preferred but not required.

Why Join Our Team?

• Consistent weekend daytime hours
• Paid, hands-on training
• Hotel employee travel discounts
• Support from an experienced hotel team
• Opportunity to learn reservations, billing, guest relations, and overall hotel operations
• Opportunity for additional hours and professional growth
• A position where your reliability and service directly affect the guest experience

Physical Requirements

This position requires standing, walking, and sitting throughout the shift; regularly using a computer and telephone; completing light front desk and lobby tasks; and lifting up to 50 pounds as needed. Essential job duties must be performed with or without reasonable accommodation.

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