Front Desk Guest Experience Agent

Largo Staybridge Suites by IHG; Upper Marlboro (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Daily Pay option

Employee hotel discounts

Benefits package (medical, dental, etc

Paid vacation

Job summary

Largo Staybridge Suites by IHG is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/outs, answer calls, and manage guest requests. The role emphasizes confidentiality, accurate records, and teamwork in a hotel setting. Excellent customer service and communication are required.

Benefits include competitive pay, daily pay option, staff discounts, and a comprehensive benefits package for eligible associates. Evening/weekend availability may be required.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Front desk operations

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Largo Staybridge Suites by IHG is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/outs, answer calls, and manage guest requests. The role emphasizes confidentiality, accurate records, and teamwork in a hotel setting. Excellent customer service and communication are required.

Benefits include competitive pay, daily pay option, staff discounts, and a comprehensive benefits package for eligible associates. Evening/weekend availability may be required.