Hotel Front Desk Agent — Guest Experience Champion

Thirty-Nine 23 Management LLC; Idalou (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical and dental insurance options

Paid time off

Life insurance

Team-oriented environment

Job summary

Thirty-Nine 23 Management LLC is seeking a Hotel Front Desk Agent to welcome guests, assist with check-ins/check-outs, and provide information on local attractions. The role emphasizes professionalism, clear communication, and a friendly, guest-focused attitude.

Ideal candidates will have customer service experience, strong multitasking abilities, and flexibility to work varied shifts, including weekends and holidays. Benefits include competitive pay and employee discounts.

Qualifications

• Previous front desk, hospitality, or customer service experience (preferred but not required).
• Strong communication and multitasking skills.
• A positive, professional attitude and a commitment to hospitality.
• Ability to handle cash, process payments, and manage reservations accurately.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet guests with warmth and professionalism, making them feel welcome.
• Assist with check-ins, check-outs, and reservations efficiently and accurately.
• Answer guest inquiries and provide information about hotel amenities and local attractions.
• Handle guest concerns and resolve issues to ensure satisfaction.
• Process payments, manage billing, and maintain accurate records.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met.

Job description

Thirty-Nine 23 Management LLC is seeking a Hotel Front Desk Agent to welcome guests, assist with check-ins/check-outs, and provide information on local attractions. The role emphasizes professionalism, clear communication, and a friendly, guest-focused attitude.

Ideal candidates will have customer service experience, strong multitasking abilities, and flexibility to work varied shifts, including weekends and holidays. Benefits include competitive pay and employee discounts.