Hotel Front Desk & Guest Experience Specialist

Grand-Casino-Hinckley; Hinckley (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Casino Hinckley is seeking a courteous Hotel Guest Services Front Desk Agent to greet guests, handle reservations, process payments, and safeguard guest information with professionalism.

You will pre-register guests, prepare key packets, coordinate check-in for arriving groups, and assist with luggage at the bell station while maintaining knowledge of property services and hours of operation to deliver exceptional guest experiences.

Qualifications

• Strong commitment to delivering outstanding Guest service with a friendly and professional demeanor.
• Excellent verbal and written communication abilities to interact effectively with Guests and provide clear information.
• Keen attention to detail to ensure accurate reservation management, payment processing, and information provision.
• Willingness to work various shifts, including nights, weekends, and holidays, to accommodate hotel operations and Guest needs.

Responsibilities

• Greet, register, and manage the check-in and check-out process for Guests, delivering exceptional service in line with the hotel's standards.
• Process transactions accurately, ensuring the check-in and check-out process adheres to company policy.
• Keep an inventory of vacancies, reservations, and room assignments.
• Respond to Guests' requests, concerns, or inquiries in a courteous and timely manner, providing clear information about facilities and hours of operation.
• Explain room features and equipment to Guests upon entry, including the operation of locks, televisions, and thermostats.
• Communicate Guest safety protocols, such as fire safety and evacuation procedures.
• Accurately enter and verify Guest reservation information in the computer system, post charges to Guest accounts, and process payments using all applicable software systems.
• Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope for shift end and account balancing.
• Perform Bell Person duties, such as assisting Guests with luggage and escorting them to their rooms.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

Skills

Guest service

Communication skills

Attention to detail

Physical stamina

Professional appearance

Shift flexibility

Job description

Grand Casino Hinckley is seeking a courteous Hotel Guest Services Front Desk Agent to greet guests, handle reservations, process payments, and safeguard guest information with professionalism.

You will pre-register guests, prepare key packets, coordinate check-in for arriving groups, and assist with luggage at the bell station while maintaining knowledge of property services and hours of operation to deliver exceptional guest experiences.