Hotel Front Desk Guest Experience Specialist

Cape Resorts; Cape May (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Resorts in Cape May, NJ is seeking a Front Desk Associate to ensure 100% guest satisfaction from arrival to checkout, handling registration, cashiering, and guest inquiries.

You will greet guests, verify reservations, process payments, issue keys, handle mail and messages, and coordinate with valet, bellman, F&B and housekeeping to deliver outstanding service and local information.

Qualifications

• Knowledge of hotel front desk operations and guest services.
• Ability to handle guest requests and issues professionally.
• Experience with cashiering and POS systems is preferred.

Responsibilities

• Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
• Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
• Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations over the telephone and at the front desk when required.
• Communicating with public, valet, bellman, food and beverage, and housekeeping staff and management in a professional manner
• Handles customer concerns (and compliments) and upholds Cape Resorts Group’s commitment to customer service.
• Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.
• Informs hotel customer about the properties services.

Skills

Guest service

Communication skills

Under pressure

Problem solving

Education

High school diploma or equivalent

Tools

PMS Maestro

Microsoft Word

Microsoft Excel

Job description

Cape Resorts in Cape May, NJ is seeking a Front Desk Associate to ensure 100% guest satisfaction from arrival to checkout, handling registration, cashiering, and guest inquiries.

You will greet guests, verify reservations, process payments, issue keys, handle mail and messages, and coordinate with valet, bellman, F&B and housekeeping to deliver outstanding service and local information.