Front Desk Agent

Cape Resorts Group; Cape May (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Cape Resorts Group in New Jersey is seeking a Front Desk Agent to ensure 100% guest satisfaction from arrival to checkout. You will greet guests, register and verify details, and process payments while maintaining an accurate house bank.

Ideal candidates will have strong communication skills, the ability to work under pressure, and familiarity with Maestro PMS as well as MS Word and Excel. Coordination with staff across departments is essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a public contact position preferred.
• Knowledge of computer programs including Maestro PMS, Word and Excel.

Responsibilities

• Greet and welcome guests on arrival and assist with registration.
• Register guests, verify reservations, address, and credit information.
• Process payments at registration and checkout; maintain a house bank and prepare daily deposits.
• Issue keys and manage safety deposit boxes; post miscellaneous charges as requested.
• Assist with mail, facsimiles, and guest information on hotel services and local attractions.
• Book reservations by phone and at the front desk when required.
• Coordinate with valet, bellman, F&B, housekeeping, and management in a professional manner.
• Respond to inquiries about hotel services, room rates, schedules, and restaurants.

Skills

Public customer service

Communication skills

Work under pressure

Problem solving

Education

High school diploma or equivalent

Tools

Maestro PMS

Microsoft Word

Microsoft Excel

Job description

Position Overview: This position will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Attend to guest needs, including, but not limited to, registration, checkout and cashiering.These duties may be described as, but not limited to:Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.Book reservations over the telephone and at the front desk when required.Communicating with public, valet, bellman, food and beverage, and housekeeping staff and management in a professional mannerHandles customer concerns (and compliments) and upholds Cape Resorts Group’s commitment to customer service.Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.Informs hotel customer about the properties services.Required Knowledge, Skills, Abilities:Knowledge of computer programs, including, but not limited to, PMS (Maestro), Microsoft Word and Excel.Requires good communication skills, both verbal and written.Ability to work under pressure required.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.Minimum Qualifications:High school or equivalent education required.One to two years in a public contact position.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.