Guest Experience Specialist — Front Desk

Cape Resorts; Cape May (NJ); On-site; USD 23,419 - 26,174; Full time

Job summary

Cape Resorts in Cape May, NJ is seeking a guest-focused position responsible for ensuring guest satisfaction from arrival to departure. Responsibilities include registering guests, handling payments, and assisting with information about hotel services and local attractions.

Ideal candidates should have a high school education and experience in a public contact role. Strong communication skills, problem-solving abilities, and proficiency in computer programs are essential. Join a vibrant team committed to delivering excellent service.

Qualifications

• High school or equivalent education required.
• One to two years in a public contact position.
• Good communication skills, both verbal and written.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests, verifying reservation, address, and credit information.
• Accept payment and maintain a house bank for daily receipts.
• Respond to customer inquiries regarding hotel services and local attractions.
• Handle customer concerns and uphold commitment to customer service.

Skills

Knowledge of computer programs (PMS, Microsoft Word, Excel)

Good communication skills (verbal and written)

Ability to work under pressure

Problem-solving skills

Education

High school or equivalent education

Job description

Cape Resorts in Cape May, NJ is seeking a guest-focused position responsible for ensuring guest satisfaction from arrival to departure. Responsibilities include registering guests, handling payments, and assisting with information about hotel services and local attractions.

Ideal candidates should have a high school education and experience in a public contact role. Strong communication skills, problem-solving abilities, and proficiency in computer programs are essential. Join a vibrant team committed to delivering excellent service.