Front Desk Agent

Cape Resorts; Cape May (NJ); On-site; USD 23,419 - 26,174; Full time

Job summary

Cape Resorts in Cape May, NJ is seeking a guest-focused position responsible for ensuring guest satisfaction from arrival to departure. Responsibilities include registering guests, handling payments, and assisting with information about hotel services and local attractions.

Ideal candidates should have a high school education and experience in a public contact role. Strong communication skills, problem-solving abilities, and proficiency in computer programs are essential. Join a vibrant team committed to delivering excellent service.

Qualifications

• High school or equivalent education required.
• One to two years in a public contact position.
• Good communication skills, both verbal and written.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests, verifying reservation, address, and credit information.
• Accept payment and maintain a house bank for daily receipts.
• Respond to customer inquiries regarding hotel services and local attractions.
• Handle customer concerns and uphold commitment to customer service.

Skills

Knowledge of computer programs (PMS, Microsoft Word, Excel)

Good communication skills (verbal and written)

Ability to work under pressure

Problem-solving skills

Education

High school or equivalent education

Job description

Job Details

Job Location: Congress Hall Hotel - Cape May, NJ 08204

Salary Range: $17.00 - $19.00 Hourly

Position Overview

This position will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Attend to guest needs, including, but not limited to, registration, checkout and cashiering.

Responsibilities

• Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
• Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
• Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations over the telephone and at the front desk when required.
• Communicating with public, valet, bellman, food and beverage, and housekeeping staff and management in a professional manner.
• Handles customer concerns (and compliments) and upholds Cape Resorts Group’s commitment to customer service.
• Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.
• Informs hotel customer about the properties services.

Required Knowledge, Skills, Abilities

• Knowledge of computer programs, including, but not limited to, PMS (Maestro), Microsoft Word and Excel.
• Requires good communication skills, both verbal and written.
• Ability to work under pressure required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.

Minimum Qualifications

• High school or equivalent education required.
• One to two years in a public contact position.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.