Guest Experience Concierge

Cape Resorts Group; Cape May (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Cape Resorts Group in New Jersey is seeking a Front Desk Agent to ensure 100% guest satisfaction from arrival to checkout. You will greet guests, register and verify details, and process payments while maintaining an accurate house bank.

Ideal candidates will have strong communication skills, the ability to work under pressure, and familiarity with Maestro PMS as well as MS Word and Excel. Coordination with staff across departments is essential.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a public contact position preferred.
• Knowledge of computer programs including Maestro PMS, Word and Excel.

Responsibilities

• Greet and welcome guests on arrival and assist with registration.
• Register guests, verify reservations, address, and credit information.
• Process payments at registration and checkout; maintain a house bank and prepare daily deposits.
• Issue keys and manage safety deposit boxes; post miscellaneous charges as requested.
• Assist with mail, facsimiles, and guest information on hotel services and local attractions.
• Book reservations by phone and at the front desk when required.
• Coordinate with valet, bellman, F&B, housekeeping, and management in a professional manner.
• Respond to inquiries about hotel services, room rates, schedules, and restaurants.

Skills

Public customer service

Communication skills

Work under pressure

Problem solving

Education

High school diploma or equivalent

Tools

Maestro PMS

Microsoft Word

Microsoft Excel

Job description

Cape Resorts Group in New Jersey is seeking a Front Desk Agent to ensure 100% guest satisfaction from arrival to checkout. You will greet guests, register and verify details, and process payments while maintaining an accurate house bank.

Ideal candidates will have strong communication skills, the ability to work under pressure, and familiarity with Maestro PMS as well as MS Word and Excel. Coordination with staff across departments is essential.