Guest Experience Leader - Front Desk & Operations

Cape Resorts Group; Cape May (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Cape Resorts Group in Cape May, NJ, seeks a Front Office Manager on Duty to ensure seamless guest check-in/out, exceptional service, and supervision of front desk, valet, bell staff, and concierge.

You will manage schedules, monitor PMS systems, upsell room types, handle guest issues, and coordinate with other departments to maximize revenue and guest satisfaction. A Bachelor’s degree and 2–4 years supervisory experience are preferred.

Qualifications

• Bachelor’s degree preferred.
• Two to four years’ experience in front office/guest services, including supervisory experience.
• Extensive knowledge of hotel front desk operations and PMS systems.

Responsibilities

• Oversee front desk operations and staff, including valet, bellman, and concierge.
• Write schedules for departments within budgeted goals.
• Ensure accurate check-in/check-out and payment processing.

Skills

Front desk supervision

Guest services

Team leadership

Communication skills

Basic computer skills

Education

Bachelor’s degree

Tools

Maestro

Fetch

OpenTable

Job description

Cape Resorts Group in Cape May, NJ, seeks a Front Office Manager on Duty to ensure seamless guest check-in/out, exceptional service, and supervision of front desk, valet, bell staff, and concierge.

You will manage schedules, monitor PMS systems, upsell room types, handle guest issues, and coordinate with other departments to maximize revenue and guest satisfaction. A Bachelor’s degree and 2–4 years supervisory experience are preferred.