Hotel Front Desk: Guest Experience Specialist

Holiday-Inn-Express-Cape-Coral; Cape Coral (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Group Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Tuition Reimbursement

Holiday and Vacation Pay

Travel discounts

Job summary

Holiday Inn Express Cape Coral is seeking friendly, authentic, caring and thoughtful front desk team members for full-time and part-time roles. You will manage guest arrivals and departures and support guest requests with a warm, professional demeanor.

The position emphasizes outstanding guest experiences, adherence to brand standards, accurate cash handling, and collaboration with hotel operations to ensure smooth stays.

Qualifications

• Strong customer service skills required; friendly and guest-focused.
• Experience with cash handling and POS procedures.
• Ability to follow brand standards and policies.

Responsibilities

• Assist guests at front desk during check-in/check-out.
• Upsell services and inform guests of hotel amenities.
• Handle guest requests and resolve issues promptly.

Skills

Customer service

Cash handling

Tools

Property management system

Job description

Holiday Inn Express Cape Coral is seeking friendly, authentic, caring and thoughtful front desk team members for full-time and part-time roles. You will manage guest arrivals and departures and support guest requests with a warm, professional demeanor.

The position emphasizes outstanding guest experiences, adherence to brand standards, accurate cash handling, and collaboration with hotel operations to ensure smooth stays.