Hotel Front Desk

Holiday Inn Express Cape Coral; Cape Coral (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Group Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Tuition Reimbursement

Job summary

Holiday Inn Express Cape Coral is seeking friendly and dependable team members for Front Desk positions. You will manage guest arrivals and departures, assist with requests, and support hotel operations to ensure a memorable stay.

The role requires strong customer service, adherence to brand standards, cash handling, and upselling hotel services. Weekend availability is a plus, and positions are both full-time and part-time with competitive pay.

Qualifications

• Front desk experience or strong customer service skills are required.
• Capability to handle guest requests with care and professionalism.
• Ability to follow hotel policies and procedures consistently.
• Skilled in communicating with guests and colleagues to resolve issues.

Responsibilities

• Ensures a positive guest experience by building relationships and addressing guest needs.
• Follows policies and procedures as established by management and Brand Standards.
• Reviews property management system data and performs cash handling procedures accurately.
• Promotes services, amenities and upsells products to guests and fosters open communication.

Skills

Guest service

Cash handling

Communication

Teamwork

Tools

Property Management System

Job description

Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you! The Holiday Inn Express Cape Coral is looking for dependable team members with strong customer service skills to fill Part Time and Full time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests. Job requirements include, but are not limited to:

• Ensuring a positive guest experience through building relationships and responding to Guest needs.
• Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
• Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
• Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts!

Must have a flexible schedule, weekends included.

Job Types: Full-time, Part-time

Pay: $16 per hour based on experience

Benefits:

• Medical, Dental and Vision Insurance
• Company Paid Group Life Insurance
• Disability Insurance
• Paid Vacation
• 401k with Company Match
• Hotel Discounts
• Tuition Reimbursement