Hotel Front Desk

Holiday-Inn-Express-Cape-Coral; Cape Coral (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Group Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Tuition Reimbursement

Holiday and Vacation Pay

Travel discounts

Job summary

Holiday Inn Express Cape Coral is seeking friendly, authentic, caring and thoughtful front desk team members for full-time and part-time roles. You will manage guest arrivals and departures and support guest requests with a warm, professional demeanor.

The position emphasizes outstanding guest experiences, adherence to brand standards, accurate cash handling, and collaboration with hotel operations to ensure smooth stays.

Qualifications

• Strong customer service skills required; friendly and guest-focused.
• Experience with cash handling and POS procedures.
• Ability to follow brand standards and policies.

Responsibilities

• Assist guests at front desk during check-in/check-out.
• Upsell services and inform guests of hotel amenities.
• Handle guest requests and resolve issues promptly.

Skills

Customer service

Cash handling

Tools

Property management system

Job description

Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you! The Holiday Inn Express Cape Coral is looking for dependable team members with strong customer service skills to fill Part Time and Full time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests. Job requirements include, but are not limited to:

• Ensuring a positive guest experience through building relationships and responding to Guest needs.
• Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
• Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
• Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts!

Must have a flexible schedule, weekends included.

Job Types: Full-time, Part-time

Pay: $16 per hour based on experience

Benefits:

• Medical, Dental and Vision Insurance
• Company Paid Group Life Insurance
• Disability Insurance
• Paid Vacation
• 401k with Company Match
• Hotel Discounts
• Tuition Reimbursement