Hotel Front Desk & Guest Experience Specialist

Kinseth Hospitality / Courtyard by Marriott; Bellevue (NE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

DailyPay

401k

Paid Training

Paid PTO

Referral program

Hotel discounts

Job summary

Kinseth Hospitality / Courtyard by Marriott Bellevue is seeking a front desk associate to warmly greet guests, check in/out rooms, and handle guest inquiries. You will process reservations, manage wake-up calls, and coordinate with housekeeping to ensure a smooth stay.

We offer training, benefits, and opportunities for career growth. The role requires a friendly, detail-oriented approach and strong communication to deliver exceptional guest experiences in a fast-paced hotel environment.

Responsibilities

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

Job description

Kinseth Hospitality / Courtyard by Marriott Bellevue is seeking a front desk associate to warmly greet guests, check in/out rooms, and handle guest inquiries. You will process reservations, manage wake-up calls, and coordinate with housekeeping to ensure a smooth stay.

We offer training, benefits, and opportunities for career growth. The role requires a friendly, detail-oriented approach and strong communication to deliver exceptional guest experiences in a fast-paced hotel environment.