Hotel Front Office Manager

La Quinta Inn & Suites Wyndham Auburn; Auburn (WA); On-site; USD 27,552 - 30,307; Full time

Job summary

La Quinta Inn & Suites Wyndham Auburn is seeking a hotel front desk manager to oversee operations and lead a fantastic team. The manager will handle front desk budget, train staff, and ensure exemplary guest services.

Qualified candidates must have management experience in the hospitality industry, demonstrate strong communication skills, and bring a positive attitude to work. This role contributes significantly to guest satisfaction and successful hotel operations.

Qualifications

• Experience in the hospitality industry required.
• At least 1 year working experience in hospitality.
• Over 2 years of office management experience as a front desk supervisor is necessary.

Responsibilities

• Generate occupancy reports and compile financial information.
• Supervise front desk staff and train new hires.
• Manage front desk budget and order office supplies.
• Ensure guests have an exceptional stay.

Skills

Customer service

Management skills

Communication skills

Multitasking

Education

High school diploma or equivalent certification (GED)

Tools

MS Office

Job description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Compensation

$20 - $22 based on experience

Responsibilities

• Generate occupancy reports and compile financial information for the general manager
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Handle the front desk budget and order office supplies as needed
• Lead operations at the front desk and make sure guests have an exceptional stay
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints

Qualifications

• Experience with MS office and bookkeeping skills desired
• 1 year of previous experience working in the hospitality industry
• Must possess a high school diploma or equivalent certification (GED)
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Possess excellent management skills, communication skills, and multitasking skills