Guest Experience Agent – Front Desk

Virgin Hotels Central Services Llc; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Virgin Hotels Central Services Llc in Dallas, TX is seeking a Junction Agent to deliver outstanding front desk service. You will assist guests, handle check-ins and information, and support daily hotel operations.

The role requires strong communication skills, reliability, and the ability to work nights, weekends and holidays. You should be organized, detail oriented, and able to perform cashiering duties and basic MS Office tasks.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• Bachelor's degree preferred.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers.
• Proficient MS Word, Excel, and PowerPoint.
• Ability to work on nights, weekends and holidays.

Responsibilities

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• Maintain the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
• Maintain complete knowledge of hotel features/services, hours of operation, room types, etc.
• Use excellent communication skills with guests and staff.
• Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
• Assist and process check-in & check-outs for guests in accordance with their preference.

Skills

Math calculations

MS Office

English communication

Education

Bachelor's degree preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Virgin Hotels Central Services Llc in Dallas, TX is seeking a Junction Agent to deliver outstanding front desk service. You will assist guests, handle check-ins and information, and support daily hotel operations.

The role requires strong communication skills, reliability, and the ability to work nights, weekends and holidays. You should be organized, detail oriented, and able to perform cashiering duties and basic MS Office tasks.