Hotel Front Desk Concierge — Guest Experience & Sales

Texas Western International; Tucson (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Texas Western International is seeking a front desk associate to greet guests, check them in/out, and assist with reservations and concierge-style services. The role emphasizes friendly guest interactions, upselling, and coordination with the reservation center.

Expect weekend and weekday shifts from early morning to evening, with responsibilities including answering phones, handling guest requests, and maintaining lobby and breakfast areas.

Qualifications

• Weekend and weekday shifts required.
• Excellent communication and guest service skills.
• Ability to upsell and handle payments.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel promptly and courteously, greeting and assigning rooms.
• Handles confidential guest information with integrity.
• Answers calls and routes messages accurately.
• Assists with sales and marketing efforts as directed by management.
• Provides wake‑up calls and records guest information for pass‑on logs.
• Replenishes continental breakfast and maintains lobby cleanliness.
• Performs laundry tasks as directed and ensures common areas are tidy.
• Checks guests in/out and processes payments per policy.
• Promotes hotel services and assists guests with local attractions and transport arrangements.
• Resolves guest questions and objections to ensure satisfaction.
• Completes daily cash handling and cashier reports; balances cash bag at shift start/end.

Job description

Texas Western International is seeking a front desk associate to greet guests, check them in/out, and assist with reservations and concierge-style services. The role emphasizes friendly guest interactions, upselling, and coordination with the reservation center.

Expect weekend and weekday shifts from early morning to evening, with responsibilities including answering phones, handling guest requests, and maintaining lobby and breakfast areas.