Guest Experience Specialist - Front Desk

TEXAS WESTERN MANAGEMENT PARTNERS; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS in Tucson, AZ is seeking a dedicated hotel staff member for various responsibilities including guest registration, reservation handling, and customer service. The ideal candidate must be available to work weekends and weekdays in two shifts: 7am-3pm and 3pm-11pm.

The role requires managing reservations, assisting guests with inquiries, and ensuring a clean and welcoming environment. Skills in handling guest complaints and performing administrative tasks are essential.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner.
• Handles confidential information, including guest records.
• Answers and routes calls as appropriate; takes guest messages.
• Assists with sales and marketing efforts as directed.
• Offers and handles requests for wake-up calls.
• Records pertinent guest information in the pass-on log.
• Replenishes continental breakfast and keeps the area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Checks guests in and out of the hotel.
• Processes customer payments according to established policies.
• Promotes hotel services, facilities, and outlets.
• Answers guests' questions about the property and amenities.
• Arranges for appropriate transportation of guests.
• Uses creative reasoning to overcome guest objections.
• Resolves minor guest complaints to customer satisfaction.
• Responds quickly to guest requests or complaints.
• Completes daily paperwork including cashing out.
• Handles departmental accounting of monies and receipts.
• Balances cash bag at open and closing of each shift.
• Transmits and receives messages using various equipment.
• Provides a professional image through appearance.
• Follows company policies and procedures.

Job description

TEXAS WESTERN MANAGEMENT PARTNERS in Tucson, AZ is seeking a dedicated hotel staff member for various responsibilities including guest registration, reservation handling, and customer service. The ideal candidate must be available to work weekends and weekdays in two shifts: 7am-3pm and 3pm-11pm.

The role requires managing reservations, assisting guests with inquiries, and ensuring a clean and welcoming environment. Skills in handling guest complaints and performing administrative tasks are essential.