Hotel Front Desk Clerk - PM & AM Shift

Rolling Hills Hospitality, LLC; Cincinnati (OH); On-site; USD 22,000 - 23,000; Full time

Job summary

Rolling Hills Hospitality, LLC in Cincinnati is seeking a hotel front desk agent to welcome guests, register arrivals, and manage guest accounts for a smooth, enjoyable stay.

You will handle phone inquiries, assist with room bookings, process payments, and collaborate with housekeeping to ensure rooms are ready while delivering exceptional customer service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• At least 1 year in hospitality/front desk preferred.
• Able to stand for 8 hours and handle a fast-paced environment.

Responsibilities

• Welcome, register, check-in/out guests and provide keys.
• Record guest info and secure payment details accurately.
• Answer calls and assist with room bookings and rates.
• Resolve guest concerns and coordinate with housekeeping.
• Maintain up-to-date guest accounts and records.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Reservation systems

Microsoft Office

Education

High school diploma or GED

Tools

Reservation management systems

Microsoft Office

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours.

Compensation: $16 - $17 hourly

Qualifications

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Responsibilities

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready